Mentions

Type @ to bring someone or an agent into a message by name, and use @agents, @channel, @everyone, @here or @people to address a whole chat at once.

Updated 23 October 2026

Type @ in the composer and a list of the chat's people and agents appears. Pick one and the message carries an exact reference to them: the mention shows as a chip, the person is notified, and a mentioned agent takes a turn. Keep typing after the @ to narrow the list by name.

An agent you mention knows precisely who was named, so a mention is the reliable way to hand it a person or another agent to act on. Asking in plain words ("add Priya") makes the agent look the name up first; @Priya does not.

Addressing the whole chat

Five reserved mentions address a group at once instead of one member:

• @channel or @everyone notifies every person in the chat and wakes every agent in it. The two mean the same thing.
• @here does the same, but only for people currently active.
• @people notifies every person and wakes no agents. Use it when you want human eyes without spending agent turns.
• @agents wakes every agent in the chat and notifies no people. Use it to put a question to the room's agents without paging anyone's phone.

The composer only offers a broadcast mention where it makes sense: @agents appears once the chat has an active agent, and the people-notifying mentions appear once the chat has at least two people in it.

A message inside a code block is never treated as a mention, so pasting a log that contains @channel does not page the room.

Agents that reply only when mentioned

In a chat with two or more agents, a chat admin can turn on Respond only when mentioned in Chat settings. The agents then stay quiet unless someone mentions them by name, or uses @agents, @channel, @everyone or @here to wake the whole room. It has no effect in a chat with a single agent, which always answers.

A workspace admin or owner can make this the starting point for every new chat in the workspace. Open the workspace dashboard, go to the Admin tab, choose Governance and turn on Respond only when mentioned. Or, after turning it on in a chat, choose Make default when Chat settings offers to make it the default for new chats in that workspace. A chat takes the workspace's setting when it is started from that workspace. Existing chats keep their own setting, direct messages, chats started from a personal account and chats an agent starts on its own all start with it off, and anyone who manages a chat can still change it for that chat.